postage

Shipping within Japan is free for purchases of 10,000 yen or more.

Orders under 9,999 yen will be charged a flat rate of 900 yen.

Shipping costs outside Japan vary depending on each delivery company. Customs duties will also be imposed.

Explanation of charges other than product price
In addition to the product price, cash on delivery fees and bank transfer fees will be borne by the customer.

Application expiration date
7 days after ordering. If we cannot confirm payment or contact you within 7 days after placing your order, we will automatically cancel your order. Please contact us if your payment is delayed.

guarantee
In the unlikely event that the delivered product is soiled or damaged, we will replace it with a non-defective product. Please exchange procedures for defective products within 7 days after delivery of the product.
We cannot accept returns or exchanges for reasons other than those listed below.
・Initial defective product
・Damage during delivery
・Wrong delivery
Some products, such as limited quantity items or limited time items, may not be exchanged.

repair
All repairs other than initial defective items will be charged.
After we receive the item you wish to repair by mail, we will provide you with an estimate and then proceed with the repair.
If you would like to request a repair, please contact us by e-mail (e-shop@shunokubo.com) Please contact us.

Sales quantity
As the number of products in stock changes from time to time, we will notify you via order confirmation email if the product is in stock.

Delivery time
If you pay by bank transfer, we will ship the item within 3-4 days after payment is confirmed. You can specify your desired delivery date and time from the second day of your order.

Payment method
■Bank transfer (prepayment)
■Product cash on delivery
■e-collect
(Sagawa Express' cash on delivery service that allows you to pay by cash, credit card, electronic money, or debit card when receiving your package)
*For cash on delivery or e-collect, a cash on delivery fee of 324 yen (tax included) will be charged separately.
■Credit card payment
Please bear the bank transfer fee.

Payment deadline
Please pay by bank transfer within 7 days of placing your order. Please contact us if your payment is delayed. If we cannot contact you within 7 days of placing your order, we will automatically cancel your order. Also, we do not accept cancellations after payment has been made.

Return period
As a general rule, we do not accept returns or exchanges of products.In the unlikely event that the product you receive is defective or incorrectly delivered,Click here within 7 days after receiving the product.Please contact us and tell us the reason for the return.

return shipping fee
Please note that for returns and exchanges due to the customer's convenience, each shipping and transfer fee will be borne by the customer.

Payment Method (Advance Payment) Please pay the bank transfer fee.
After confirming your payment, we will ship the product.
Bank of Tokyo-Mitsubishi UFJ
Shibuya Chuo Branch
We will notify you of the payment address in your order confirmation email.

Shipping method
It will be delivered by Sagawa Express.