Legal notice

postage

Delivery in Japan is free of charge if you purchase a product of 10,000 yen or more.

Orders of 9,999 yen or less are 900 yen uniformly.

Overseas, it fluctuates in accordance with each delivery company. Customs duties are also imposed.

Explanation of rates other than the product price
In addition to the product price, the cash on delivery fee and bank transfer fee will be borne by the customer.

Application expiration date
7 days after ordering. If you cannot confirm your payment after 7 days after ordering, or if you can not contact you, we will automatically cancel your order. Please contact us if the payment is delayed.

guarantee
In the unlikely event that the delivered product is stained or damaged by the product, it will be replaced with a good product. Please replace the defective product within 7 days after the delivery of the product.
Returns and exchanges are not accepted other than the following reasons.
・ Product initial failure
・ Damage during delivery
・ Delivery mistake
Depending on the product, it may not be possible to replace it depending on the product, such as limited quantities and limited -time items.

repair
All repairs other than the initial defective products are charged.
After mailing the product you want to repair, we will quote and then repair it.
When requesting repair, first e-mail (e-shop@shunokubo.com) Please contact us.

Sales volume
Since the number of products in stock changes at any time, we will notify you of the inventory confirmation email.

Delivery time
If you pay by bank transfer, we will ship the product within 3 or 4 days after payment is confirmed. You can specify the desired delivery date and time from the second day of the order date.

Payment method
■ Bank transfer (prepayment)
■ Product cash on delivery
■ E-collect
(You can pay with any cash, credit card, electronic money, or debit card when you receive your luggage, Sagawa Express Cash Service)
* In the case of cash on delivery and e-collect, cash on delivery fee 324 yen (tax included) will be separately charged.
■ Credit card payment
Please bear the bank transfer fee.

Payment deadline
Please pay by bank transfer within 7 days after ordering. Please contact us if the payment is delayed. If you can't get in touch after 7 days after ordering, we will automatically cancel your order. In addition, we do not accept cancellations after payment.

Expiration date
In principle, we do not accept returns or exchanges of products,If the arrival product is "defective" or "misleading",Click here within 7 days after the product arrivesPlease contact us and tell us the reason for the return.

Returning postage
Please note that each shipping fee and transfer fee will be paid for returns and exchanges due to customer's convenience.

Payment method (prepayment) Please bear the bank transfer fee.
After payment is confirmed, we will ship the product.
Mitsubishi Tokyo UFJ Bank
Shibuya Central Branch
The transfer destination will be notified by the order confirmation email.

Shipping method
It will be delivered in Sagawa Express.